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HP ProCurve Networking

The FAQs listed below are for these products:

  • J4839A HP ProCurve Switch Redundant Power Supply
  • J4861A HP ProCurve Switch 4108gl Bundle
  • J4862A HP ProCurve Switch GL 10/100-TX Module
  • J4862B HP ProCurve Switch GL 10/100-TX Module
  • J4863A HP ProCurve Switch GL 100/1000-T Module
  • J4864A HP ProCurve Switch GL Transceiver Module
  • J4865A HP ProCurve Switch 4108gl
  • (Europe only) J4886A HP ProCurve Switch 4108gl Office Bundle Promotion
  • J4887A HP ProCurve Switch 4104gl
  • J4888A HP ProCurve Switch 4148GL
  • J4892A HP ProCurve Switch GL 100-FX MTRJ Module
  • J4893A HP ProCurve Switch GL mini-GBIC Module

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Auto-negotiation
» Q: Is 10/100Mbps auto-negotiation the same as Plug-n-Play?
» Q: Is Gigabit Ethernet auto-negotiation the same as Plug-n-Play?

Cabling
» Q: How does the HP Auto-MDIX feature work? What HP ProCurve Series 4100gl switch products support this feature?
» Q: Can I use category 3 cables with HP ProCurve Switch 100/1000Base-T transceivers or modules?
» Q: What is the maximum length for cables used with the HP ProCurve Switch 100/1000Base-T products?

Dual-flash images
» Q: Why does my HP ProCurve Series 4100gl switch not automatically reboot after I TFTP new software to the switch?
» Q: Why does my HP ProCurve Series 4100gl switch boot into the primary flash image after I lose power to the switch?
» Q: Why can't I TFTP or XMODEM software into the secondary flash image using the menu interface on the HP ProCurve Series 4100gl switch?
» Q: How do I know what version of software I am currently running on my HP ProCurve Series 4100gl switch? How do I get information about the contents of the flash images?

Features
» Q: What are the differences between the HP ProCurve Switch 4108gl Bundle (J4861A) and the HP ProCurve Switch 4108gl (J4865A)?
» Q: What are the differences between the HP ProCurve Series 4100gl switches and the HP ProCurve Switch 4000m (J4121A)?
» Q: What modules are supported on the HP ProCurve Series 4100gl switches? Are the supported modules "hot-swappable"?
» Q: What transceivers are supported in the HP ProCurve Switch GL Transceiver Module used with the HP ProCurve Series 4100gl switches? Are the supported transceivers "hot-swappable"?
» Q: Is redundant power supported on the HP ProCurve Series 4100gl switches? Is the Redundant Power Supply "hot-swappable"?
» Q: When I start a console session on my new HP ProCurve Switch 4108gl, I get the prompt "HP ProCurve Switch 4108gl#". How do I access the menu interface?
» Q: What are the differences between the HP ProCurve Switch 4104gl (J4887A) and the HP ProCurve Switch 4108gl (J4865A)?
» Q: What are the differences between the HP ProCurve Switch 4104gl and the HP ProCurve Switch 4000m (J4121A)?
» Q: When I start a console session on my new HP ProCurve Switch 4104gl, I get the prompt "HP ProCurve Switch 4104gl#". How do I access the menu interface?
» Q: What mini-GBICs are supported in the HP ProCurve Switch GL mini-GBIC Module used in the HP ProCurve Series 4100gl switches? Are the supported mini-GBICs "hot-swappable"?
» Q: Are there any differences in how I configure the time zone for TimeP or SNTP for the HP ProCurve Series 4100gl Switches compared to other HP ProCurve switches?
» Q: What are the differences between the "A" and "B" versions of the HP ProCurve Switch GL 10/100-TX module (J4862A and J4862B)?

Troubleshooting
» Q: When I connected my new HP ProCurve Series 4100gl switch to my HP ProCurve Switch 4000m using a Gigabit-SX or Gigabit-LX connection, the link did not come up. Why?
» Q: How can I troubleshoot problems when my Apple devices (iMac, PowerMac, Mac II, etc.) cannot access the network through my HP ProCurve switch?

VLANs
» Q: By default, VLAN support on the HP ProCurve Series 4100gl switch is enabled. Can you disable VLAN support like you can on the Switch 4000m?
» Q: My HP ProCurve Series 4100gl switch is configured with multiple VLANs and I want the switch to use DHCP to learn its IP address and default gateway for each VLAN. Since the HP ProCurve Series 4100gl switch supports a single global default gateway, which of the DHCP supplied default gateway addresses will the switch use?

Answers

Q: What are the differences between the HP ProCurve Switch 4108gl Bundle (J4861A) and the HP ProCurve Switch 4108gl (J4865A)?
The HP ProCurve Switch 4108gl (J4865A) is an unpopulated 8 slot chassis. The HP ProCurve Switch 4108gl Bundle (J4861A) is a bundle of the HP ProCurve Switch 4108gl (J4865A) and the following pre-installed modules: one HP ProCurve Switch GL Transceiver module (J4864A) and three HP ProCurve Switch GL 10/100-TX modules (J4862A or J4862B).

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Q: What are the differences between the HP ProCurve Switch 4108gl and the HP ProCurve Switch 4000m (J4121A)?
The HP ProCurve Switch 4108gl supports up to a maximum of 192 10/100Base-T RJ-45 ports or up to a maximum of 48 100/1000-T ports. The HP ProCurve Switch 4108gl also supports Gigabit-SX, Gigabit-LX, 100-FX SC and Gigabit Stacking connectivity. The HP ProCurve Switch 4000m (J4121A) supports up to 80 10/100Base-T RJ-45 ports or up to 8 100/1000-T ports. The HP ProCurve Switch 4000m (J4121A) also supports Gigabit-SX, Gigabit-LX and 100-FX SC connectivity.

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Q: What modules are supported on the HP ProCurve Series 4100gl switches? Are the supported modules "hot-swappable"?
The following modules are supported in the HP ProCurve Series 4100gl switches:

  • HP ProCurve Switch GL 10/100-TX module (J4862A)
  • HP ProCurve Switch GL 10/100-TX module (J4862B)
  • HP ProCurve Switch GL 100/1000-T module (J4863A)
  • HP ProCurve Switch GL Transceiver module (J4864A)
  • HP ProCurve Switch GL mini-GBIC module (J4893A)

Modules can be inserted into the switch while the unit is powered on. Inserting a module into a previously unused slot or replacing a module with another of the same type does not require a reboot. Replacing a module with another of a different type requires a reboot of the switch.

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Q: What transceivers are supported in the HP ProCurve Switch GL Transceiver Module used with the HP ProCurve Series 4100gl switches? Are the supported transceivers "hot-swappable"?
The following transceivers are supported for the HP ProCurve Series 4100gl switches:

  • HP ProCurve Gigabit-SX Transceiver (J4131A)
  • HP ProCurve Gigabit-SX Transceiver (J4131B)
  • HP ProCurve Gigabit-LX Transceiver (J4132A)
  • HP ProCurve 100/1000-T Transceiver (J4834A)
  • HP ProCurve 100-FX SC Transceiver (J4853A)
  • The transceivers that are part of the HP ProCurve Gigabit Stacking Kit (J4116A)

To install a transceiver:

  • first disconnect any network cabling from the transceiver module
  • remove the transceiver module from the switch
  • install the transceiver into the transceiver module
  • reinstall the transceiver module

Inserting a transceiver into a previously unused slot in the transceiver module or replacing a transceiver with another of the same type does not require a reboot. Replacing a transceiver with a different type of transceiver requires a reboot of the switch.

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Q: Is redundant power supported on the HP ProCurve Series 4100gl switches? Is the Redundant Power Supply "hot-swappable"?
The HP ProCurve Series 4100gl switches supports the "hot-swappable" HP ProCurve Switch Redundant Power Supply (J4839A).

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Q: When I start a console session on my new on HP ProCurve Switch 4108gl, I get the prompt "HP ProCurve Switch 4108gl#". How do I access the menu interface?
The default interface for the HP ProCurve Switch 4108gl is the Command Line Interface (CLI). The CLI is a full-featured interface that can be used to get status information (show commands) and perform configuration changes (configuration context). To access the menu interface, issue the command "menu" from the CLI. Also, using the "setup" command from the CLI or menu interface allows you to configure most of the basic options on the switch such as IP addressing and passwords.

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Q: Is 10/100Mbps auto-negotiation the same as Plug-n-Play?
No. The following configuration will cause severe network problems:

Node configuration diagram

The hub, switch, or router will correctly sense (not auto-negotiate) the 10Mbps or 100Mbps speed. Since the end node was configured for a specific speed and duplex state and therefore does not negotiate, the hub, switch, or router will choose the communication mode specified by the 802.3u standard, namely half-duplex.

With one device running at half-duplex and the device on the other end of the connection at full-duplex, the connection will work reasonably well at low levels of traffic. At high levels of traffic the full-duplex device (end node, in this case) will experience an abnormally high level of CRC or alignment errors. The end users usually describe this situation as, "Performance seems to be approximately 1Mbps!" Often, end nodes will drop connections to their servers.

In this same situation, the half-duplex device will experience an abnormally high level of late collisions.

The network administrator must take care to verify the configuration of each network device during installation. Also, check the operational mode of each network device. That is, check both how you configured it and also that it comes up as you expect, for example, at 10Mbps/half-duplex.

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Q: Is Gigabit Ethernet auto-negotiation the same as Plug-n-Play?
No. By the time the IEEE issued the 802.3z specification, they knew about the 10/100Mbps auto-negotiation problem (see the FAQ "Is 10/100Mbps auto-negotiation the same as Plug-n-Play?"). To prevent it, 802.3z auto-negotiation requires that, if one side of a connection is configured to auto-negotiate, the other side must also auto-negotiate if the connection is to come up. In other words, if a switch is configured to auto-negotiate and its attached end node is configured to, say, 1000Mbps/full-duplex, the 803.2z spec requires that the switch NOT allow the link to come up.

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Q: Can I use category 3 cables with HP ProCurve Switch 100/1000Base-T transceivers or modules?
No, only category 5 100-ohm UTP or STP cables are supported. In fact, for the most robust connections you should use cabling that complies with the Category 5E specifications, as described in Addendum 5 to the TIA-568-A standard (ANSI/TIA/EIA-568-A-5).

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Q: What is the maximum length for cables used with the HP ProCurve Switch 100/1000Base-T products?
The maximum length is 100 meters using category 5, 100-ohm UTP or STP cable. This distance is correct for the IEEE 802.3ab specification.

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Q: How does the HP Auto-MDIX feature work? What HP ProCurve Series 4100gl switch products support this feature?
HP Auto-MDIX is a feature on all 10/100Base-TX and 100/1000-T ports of the HP ProCurve Series 4100gl switch. When configured in the default configuration "AUTO", the switch automatically detects the signaling on the cable from the connected device and operates as either an MDI or MDIX port. As a result, a "straight-through" twisted-pair cable can be used; you no longer have to use "crossover" cables, although "crossover" cables can also be used for any of the connections. The following products support the HP Auto-MDIX feature:

  • HP ProCurve Switch GL 10/100-TX module (J4862A)
  • HP ProCurve Switch GL 10/100-TX module (J4862B)
  • HP ProCurve Switch GL 100/1000-T module (J4863A)
  • HP ProCurve 100/1000-T Transceiver (J4834A)

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Q: By default, VLAN support on the HP ProCurve Series 4100gl switch is enabled. Can you disable VLAN support like you can on the HP ProCurve Switch 4000m?
No. VLAN support can not be disabled on the HP ProCurve Series 4100gl switch. By default, all ports are configured in the default VLAN (DEFAULT_VLAN). The following table shows the differences among the HP ProCurve Switch products with respect to VLAN support:

FeatureSeries 4100gl switchesSwitch 4000m, 8000m, 1600m, 2424m and 2400mSwitch 2512 and 2524
VLAN Support optionsAlways enabled (cannot disable)Disable (default) EnableAlways enabled (cannot disable)
Default VLANCannot change VIDCan change VIDCannot change VID

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Q: My HP ProCurve Series 4100gl switch is configured with multiple VLANs and I want the switch to use DHCP to learn its IP address and default gateway for each VLAN. Since the HP ProCurve Series 4100gl switch supports a single global default gateway, which of the DHCP supplied default gateway addresses will the switch use?
The HP ProCurve Series 4100gl switch will use the DHCP information received for the VLAN configured as the "Primary VLAN". In the factory-default configuration, the switch designates the default VLAN (DEFAULT_VLAN) as the "Primary VLAN". However, you can designate another VLAN as the "Primary VLAN" using the "Primary VLAN" configuration option. For more information, refer to chapter 14 of the HP ProCurve Series 4100gl switch Management and Configuration Guide.

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Q: Why does my HP ProCurve Series 4100gl switch not automatically reboot after I TFTP new software to the switch?
For greater control and flexibility, the ProCurve Networking by HP Series 4100gl switch will not automatically reboot when you TFTP new software to either the primary or secondary flash. Use the command boot system flash <primary/secondary> to boot the switch up with the new switch software.

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Q: Why does my HP ProCurve Series 4100gl switch boot into the primary flash image after I lose power to the switch?
Primary flash is the default storage location for the HP ProCurve Series 4100gl switch. Following a switch reset (button on front brow) or loss of power, the switch will boot from this default storage location.

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Q: Why can't I TFTP or XMODEM software into the secondary flash image using the menu interface on the HP ProCurve Series 4100gl switch?
As the default user interface on the switch, the Command Line Interface (CLI) provides access to all configurable features on the HP ProCurve Series 4100gl switch. The menu interface supports TFTP and XMODEM to primary flash only.

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Q: How do I know what version of software I am currently running on my HP ProCurve Series 4100gl switch? How do I get information about the contents of the flash images?
To determine version information about the software the switch is currently running, use the show version command from the CLI. To get information about the contents of flash and current boot image, use the show flash command from the CLI.

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Q: When I connected my new HP ProCurve Series 4100gl switch to my HP ProCurve Switch 4000m using a Gigabit-SX or Gigabit-LX connection, the link did not come up. Why not?
The HP ProCurve Gigabit-SX module used in the HP ProCurve Switch 4000m, 8000m, 1600m, 2424m and 2400m is set by factory-default to "1000 Fdx" whereas the factory-default setting for the ProCurve Networking by HP Gigabit-SX transceiver used in the HP ProCurve Series 4100gl switch is "Auto". The configuration must be set to match on both ends to provide Gigabit connectivity.

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Q: What are the differences between the HP ProCurve Switch 4104gl (J4887A) and the HP ProCurve Switch 4108gl (J4865A)?
The HP ProCurve Switch 4104gl (J4887A) is an unpopulated 4 slot chassis.
The HP ProCurve Switch 4108gl (J4865A) is an unpopulated 8 slot chassis.

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Q: What are the differences between the HP ProCurve Switch 4104gl and the HP ProCurve Switch 4000m (J4121A)?
The HP ProCurve Switch 4104gl supports up to a maximum of 96 10/100Base-T RJ-45 ports or up to a maximum of 24 100/1000-T ports. The HP ProCurve Switch 4104gl also supports Gigabit-SX SC, Gigabit-LX SC, 100-FX SC, Gigabit Stacking, Gigabit-SX LC mini-GBIC and Gigabit-LX LC mini-GBIC connectivity. The HP ProCurve Switch 4000m (J4121A) supports up to 80 10/100Base-T RJ-45 ports or up to 8 100/1000-T ports. The HP ProCurve Switch 4000m (J4121A) also supports Gigabit-SX SC, Gigabit-LX SC and 100-FX SC connectivity.

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Q: When I start a console session on my new HP ProCurve Switch 4104gl, I get the prompt "HP ProCurve Switch 4104gl#". How do I access the menu interface?
The default interface for the HP ProCurve Switch 4104gl is the Command Line Interface (CLI). The CLI is a full-featured interface that can be used to get status information (show commands) and perform configuration changes (configuration context). To access the menu interface, issue the command "menu" from the CLI. Also, using the "setup" command from the CLI or menu interface allows you to configure most of the basic options on the switch such as IP addressing and passwords.

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Q: What mini-GBICs are supported in the HP ProCurve Switch GL mini-GBIC Module used in the ProCurve Networking by HP Series 4100gl switches? Are the supported mini-GBICs "hot-swappable"?
The following mini-GBICs are supported for the ProCurve Networking by HP Series 4100gl switches:

  • ProCurve Networking by HP Gigabit SX-LC mini-GBIC (J4858A)
  • ProCurve Networking by HP Gigabit LX-LC mini-GBIC (J4859A)

These supported mini-GBICs are hot-swappable. Both HP supported mini-GBICs have LC connectors. If you currently have SC-connector patch panels, a different patch-cable (LC-SC) might be required.

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Q: Are there any differences in how I configure the time zone for TimeP or SNTP for the ProCurve Networking by HP Series 4100gl switches compared to other ProCurve Networking by HP switches?
Starting with the G.05.xx version of the switch operating system software, the method of configuring the Time Zone for TimeP or SNTP configuration has been updated. Previous switch software, for all ProCurve Networking by HP switches, used positive time offset values for time zones that are West of GMT and negative values for time zones that are East of GMT. The standards indicate that time zones West of GMT should be designated by negative offset values, and time zones East of GMT by positive values.

Software version G.05.xx updates this configuration method, so if you try to use the same values for indicating time zones as you did for previous ProCurve Networking by HP switches, the time will be set incorrectly on your Series 4100gl switch. For example, for previous ProCurve Networking by HP switches, the US Pacific time zone was configured by entering +480. With software version G.05.xx, the US Pacific time zone must now be configured by entering -480.

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Q: What are the differences between the "A" and "B" versions of the HP ProCurve Switch GL 10/100-TX module (J4862A and J4862B)?
A component was changed on the module that required an update to the software. The product number was therefore changed since the "B" version of this module requires software version G.05.02 or later. There is no change in price, performance, or functionality due to this component change. The J4862A and J4862B modules can both be used in the same 4100gl series switch at the same time as long as the switch is running software version G.05.02 or later. The software required for the "B" version of the module has been available since April 2002, and can be downloaded from http://www.hp.com/rnd/software/switches.htm.

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